Return & Refund Policy
At Kidomo, we take great care in creating high-quality books that are printed specifically for your child. Please read our policy carefully before placing an order.
- Personalized Products Cannot Be Returned or Cancelled
Because each personalized book is printed uniquely for your child using their name, details, and sometimes their photo:
✔ Orders for personalized books cannot be cancelled once printing has begun.
✔ Personalized books cannot be returned or refunded.
This ensures fairness and maintains product quality.
If you need changes, please contact us within 2 hours of placing your order, and we will try our best to accommodate it before printing starts.
- Non-Personalized Products
Non-personalized books or products may be returned only if:
- They are damaged on arrival
- The wrong product was received
- Pages are missing or misprinted
The issue must be reported within 48 hours of delivery, with photos/videos as proof.
- Replacement for Damaged or Faulty Items
If the product arrives damaged:
- A replacement will be issued free of cost
- No need to return the damaged item (in most cases)
- Shipping Issues
We are not responsible for delays caused by:
- Courier partners
- Incorrect address provided
- Unreachable contact numbers
But we will assist you to track and resolve the issue.
- Contact for Returns or Issues
📧 support@kidomo.in
📞 91-7356481519
