Personalizing Your Book
Can I preview my child’s personalized book before I pay?
Yes. Select your book’s format, age group, and style, then enter your child’s details — you’ll see a preview before adding it to your cart, so you know exactly what you’re getting.
What information do I need to provide, and can I add a photo?
Typically your child’s name and the details the story is built around. All our custom books include photo customization as an option, if you’d like your child’s likeness woven into the illustrations.
What if I spell my child’s name wrong?
Double-check the spelling in your preview before checkout — that’s the best safeguard. If you notice an error after ordering, contact us within 2 hours of placing your order and we’ll do our best to fix it before printing begins. Once printing starts, we’re unable to make changes.
Can I personalize a book for more than one child?
Yes — add each child’s book to your cart separately with their own details, then check out together in one order.
Formats & Delivery
What formats are available, and how do I receive my book?
Every title comes in three options:
- Ebook (digital) — delivered straight to you by email or WhatsApp, usually within 2 business hours of ordering.
- Paperback
- Hardbound
Paperback and hardbound copies are printed specifically for your child — they’re processed within 2–5 business days and then shipped to your address.
Ordering
Do I need to create an account to order?
No — you can browse, personalize, and preview your book as a guest. You’ll only need to sign in or create a quick account at checkout to complete your purchase.
Can I change or cancel my order after placing it?
Personalized books go into print quickly, so please contact us within 2 hours of ordering if you need to make a change or cancel. Once printing has started, we’re unable to cancel or modify the order. (Digital ebooks are typically delivered within 2 business hours, so please reach out as soon as possible if you need to change one.)
How do I know my order went through?
You’ll receive a confirmation email with your Order ID right after checkout — keep this for tracking or any support requests.
Pricing & Payment
How much do your books cost?
Prices range from ₹199 (ebook) up to ₹999 (hardbound), depending on the title and format you choose. Exact pricing is shown on each product page.
What payment methods do you accept?
We accept payments through Razorpay (cards, UPI, netbanking, and wallets). Since every book is printed and personalized specifically for your child, we’re not able to offer Cash on Delivery.
Shipping & Delivery
How long will it take to receive my book?
Ebooks are delivered by email or WhatsApp within 2 business hours of ordering. Paperback and hardbound books are processed within 2–5 business days and then shipped, arriving within 8–10 business days — you’ll get a tracking update once your book is on its way.
Is shipping free?
Yes — shipping is free on virtually every order. Ebooks are delivered digitally at no shipping cost at all, and every paperback or hardbound title is priced above our ₹500 free-shipping threshold. The only case this doesn’t apply is if you order just a lower-priced activity book on its own — add a storybook to your cart and you’ll qualify for free delivery too.
Do you deliver across India?
Yes — we deliver PAN-India.
How do I track my order?
Use our Track Order page — enter your Order ID and the email address used at checkout.
Returns, Refunds & Cancellations
Can I return or exchange a personalized book?
Personalized books are printed specifically for your child, so they can’t be returned, exchanged, or refunded once printing begins. If you need a change, reach out within 2 hours of ordering and we’ll try to accommodate it before printing starts.
What if my book arrives damaged, wrong, or with misprinted pages?
We’ll send a free replacement — in most cases you won’t even need to return the original. Just report the issue within 48 hours of delivery with a photo or short video showing the problem.
What if my order is delayed?
Delays from courier partners are outside our control, but we’ll help you track down and resolve any shipping issue — just reach out to us.
What about non-personalized items?
These can be returned if they arrive damaged, are the wrong product, or have missing/misprinted pages — reported within 48 hours of delivery with photo or video proof.
Account & Support
I forgot my password. What do I do?
Use the “Lost your password” link on the login page to reset it. Still stuck? Contact us and we’ll help you back in.
How do I reach customer support, and where are you based?
Email us at support@kidomo.in or call +91 73564 81519 (Mon–Sat, 10 AM–6 PM). Our office is at Kidomo Creations Pvt. Ltd., B3, Capital Center, Opp. Secretariat, Statue, Thiruvananthapuram, Kerala 695001.